LoanDepot prospects say they’ve been unable to make mortgage funds or entry their on-line accounts following a suspected ransomware assault on the corporate final week.

The mortgage and mortgage big mentioned on January 8 that it was working to “restore regular enterprise operations as shortly as potential” following a safety incident that concerned the “encryption of information,” a standard hallmark of a ransomware assault.

Customers on social media and boards discussing the incident say they’ve struggled to entry their account info or submit funds. Some say they’ve been unable to shut offers in the course of the ongoing disruption at LoanDepot, whereas others had higher luck on the cellphone with the corporate.

LoanDepot’s updating cyber incident web page says a number of LoanDepot buyer portals returned on-line as of Thursday, albeit with restricted performance.

When reached by e mail, LoanDepot spokesperson Jonathan Nice declined to remark, however didn’t dispute that the incident was linked to ransomware. Nice wouldn’t say if the corporate was conscious of a ransom demand, or say if the corporate but is aware of what sort of buyer information was compromised.

LoanDepot has not but up to date regulators on the corporate’s restoration since its preliminary disclosure to the SEC on January 8.

In response to its web site, LoanDepot has hundreds of thousands of consumers.

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